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Without good support, your customers will be left to fend for themselves when they encounter difficulties and may instead start looking at your competition. We urge our customers to consider EVERY support call critical and a chance to improve customer relations. Doing otherwise opens the door to your competitors.
In today's fast moving and digitally connected world, small and mid-sized businesses have a unique opportunity to compete with larger companies. Advanced websites, social media, effective email campaigns can all give the smaller business a larger business feel, if that's what is needed. Sometimes it's better to be the small business.
Two types of training are critical - internal training to ensure your staff are intelligent about your products and how to deal with customers and training for your customers to ensure they know how to use your product. We help with both sides of this by creating and conducting training to both internal and customers.
No customers, no revenue. For companies that rely on physical sales reps, we work with them to ensure they are well trained in sales methodologies, that they are empathetic to the customers concerns, and that they understand that the only good sale is when the customer gets a solution that truly addresses their needs.
These guys work until the work is done - amazing to see blue collar effort applied to white collar work ----- Joe Horn, MD